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Version: 1.1

Effective Date: 06/01/2026

 

Legacy Installs Ltd (“Legacy”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

This Privacy Policy applies to all users of our website, clients, and individuals who contact or engage with our Services.

 

1. Who We Are

Legacy Installs Ltd is the data controller responsible for the personal data collected through our website and in connection with our Services.

If you have any questions about this Privacy Policy or how we handle your data, you may contact us using the details set out at the end of this document.

 

2. Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: Name
   

• Contact Data: Email address, telephone number, messaging contact details (including WhatsApp where used)
   

• Address Data: Property or Site address (for Home Install Services)
   

• Payment Data: Invoice details and payment confirmations (payment processing itself is handled via third parties)
   

• Coaching Data: Fitness goals, training preferences, injury disclosures, and other information voluntarily provided in connection with Coaching Services
   

• Website Usage Data: IP address, browser type, device information, pages visited, and interaction data collected via analytics tools
   

• Marketing Preferences: Where applicable, consent or preferences relating to marketing communications
   

We do not intentionally collect special category data unless voluntarily provided by the Client for the purpose of Coaching Services.

 

3. How We Collect Personal Data

Personal data may be collected through:

• Website contact and enquiry forms hosted on Wix
   

• Direct communication via email (Gmail), Wix Inbox, telephone, or WhatsApp
   

• Coaching onboarding forms or questionnaires
   

• Invoicing and payment processes
   

• Website usage tracking tools such as Wix Analytics and Google Analytics
   

 

4. How We Use Personal Data

We use personal data for the following purposes:

• To respond to enquiries and communicate with clients
   

• To provide and administer Home Install Services and Coaching Services
   

• To issue invoices and process payments
   

• To manage subscriptions and ongoing services
   

• To maintain records for legal, accounting, and administrative purposes
   

• To improve our website, services, and user experience
   

• To send marketing communications where consent has been given or where permitted by law
   

 

5. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

• Contract: Where processing is necessary to provide Services under a contract
   

• Legal Obligation: Where required for compliance with legal or regulatory obligations
   

• Legitimate Interests: For business administration, service improvement, and communication, where such interests are not overridden by individual rights
   

• Consent: Where required, such as for marketing communications
   

 

6. Sharing Personal Data

We may share personal data with trusted third parties only where necessary, including:

• Website hosting and platform providers (Wix)
   

• Payment service providers used for Coaching Services subscriptions
   

• Analytics providers (such as Google Analytics)
   

• Third-Party Contractors engaged to assist with Home Install Services (only where required)
   

• Professional advisers or authorities where legally required
   

We do not sell personal data to third parties.

 

7. Data Storage & Security

Personal data is stored securely using reasonable technical and organisational measures designed to protect it from unauthorised access, loss, or misuse.

Access to personal data is limited to those who require it for legitimate business purposes. While we take appropriate steps to protect data, no method of transmission or storage can be guaranteed to be completely secure.

 

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Providing Services
   

• Meeting legal, accounting, or regulatory requirements
   

• Resolving disputes
   

When personal data is no longer required, it is securely deleted or anonymised.

 

9. Your Rights Under UK GDPR

You have the right to:

• Request access to your personal data
   

• Request correction of inaccurate or incomplete data
   

• Request erasure of your personal data (where applicable)
   

• Request restriction of processing
   

• Object to processing
   

• Request data portability
   

• Withdraw consent where processing is based on consent
   

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully.

 

10. Cookies & Website Analytics

Our website uses cookies and similar technologies to improve functionality and analyse website usage.

We use tools such as Wix Analytics and Google Analytics to collect anonymised usage data. Further details about cookies and how to manage them are provided in our Cookie Policy.

 

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites, and we encourage users to review their privacy policies separately.

 

12. Marketing Communications

We may send marketing communications in the future where you have provided consent or where permitted by law. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.

 

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on our website, and the updated version will take effect from the stated effective date.

 

14. Contact Information

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Legacy Installs Ltd
Email: oliver@legacyinstalls.co.uk
Website: www.legacyinstalls.co.uk